Customer Testimonials
We had a fantastic experience at Ron Tonkin Kia, thanks entirely to Rebecca the finance manager and her sales team. They welcomed us warmly, explained every step clearly and made the entire purchase process smooth and stress free. We left feeling confident in our decision and truly happy with our new vehicle. Huge thanks to Rebecca for making us feel like part of the Kia family!
Overall I have been pleased with this dealership. They did slip some “mandatory add-ins” in the initial sale, but later experiences (service, etc.) have been pleasant.
Samantha Lawrence & her sales team were excellent to work with, very responsive and transparent with pricing, lease options.
Christian did a great job with me getting tires and oil change highly recommend his customer service
We could not have been more satisfied with our entire experience buying our new car from this dealership. We got the best possible vehicle at the most affordable price, all while receiving top notch customer service.
Jared was very professional and knowledgeable regarding our purchase. It was a pleasure to have him help us with our process. Rebecca was very timely and courteous helping us complete the paperwork process.
Ths time was fantastic. Greg was hepful, Jacob was amazing and Jennifer is the GOAT. I loved working with them for this transaction.
I have been bringing my car to Ron Tonkin Kia since I moved to Oregon. I have always had a pleasant experience with this dealership performing maintenance on my 2021 Kia Soul. Jennifer has helped me on several occasions. She has always tried to make my stay as quick and worry free as possible. The technicians have been helpful to look over my car and explain necessary maintenance if extra is needed as well.
I always bring my car here for oil changes and checkups. Makayla is always so sweet and helpful. I won't take my car anywhere else. Thank you to everyone at Ron Tonkin Kia!
Jared found me just what I wanted and Rebecca made it happen! My experience was awesome!
Second time buying a vehicle from Tyler at Ron Tonkin Kia. Smoothest and easiest buying process we’ve ever experienced. That’s why we keep coming back.
Staff is very hospitable and helpful. Overall I’ve been very happy with the service here.
Terrible. Braden Sovey sent me no less than 23 emails of back and forth worthless information. I told him I would buy today if he bested several dealers numbers but he kept playing games with his sales tactics". I immediately (after the third or fourth email) told him he either sends me a signed buyer's sheet with a reasonable number or stop emailing me and we were done. He couldn't get numbers correct and continually added the KIA cash and incentives to make his raw numbers look good. None of his "tactics" worked but he persisted. ... Read More DealerRater - Apr 15, 2026
He did an excellent job of answering questions we had and explaining the cars many features. We enjoyed his calm demeanor and knowledge.
I was in need of new tires and Ron Tonkin had the tires I needed.Great service and at a great price.Definitely recommend
Ron Tonkin Kia was referred to us by our neighborhood mechanic who had heard good things about them, we took our Niro EV in for a front camera problem, Christian and Makayla were the 2 Service Advisors who worked with us, they were absolutely kind, warm, and helpful, because our car is out of Kia 5-year/60000 mile warranty, the matter for a hopeful extended warranty coverage is on Kia Customer Care’s hand, still, our experience with Ron Tonkin Kia through the initial consultation, diagnostic appointment/loaner car, and post diagnostic/loaner return was simply 5 stars, great people makes good business, ... Read More DealerRater - Apr 4, 2026
Jared helped make the buying process painless. From entering the store to the finale signature, he was there to help
They always put in extra effort and communicate throughout the entire service from drop off to pick up!
To say the least, Ron Tonkin Kia in Gladstone went above and BEYOND with my recent purchase! I have been without a vehicle for the last year, and my credit had hit the tank during that time. Cooper and Rebecca worked hard to get me into a vehicle that would meet my needs. I went in expecting to be turned away, and ended up leaving with the exact vehicle that I was hoping for. Thank you SO MUCH Kia for helping me get into my Spirtage and for walking me through the process each step of the way! Your hard ... Read More DealerRater - Mar 14, 2026
Quick service and let me use a nice car while they completed the work in the morning.
Fantastic all time I like them they people are very professional and good whit cliy
Awesome dealer I have had a great experience with sales parts and service all the staff have been professional polite and my requests carried out in a timely manner They are a 10
Second time buying a car here. Sales consultants at great and make the process smooth! They helped me with my trade in process and were straightforward. Would come back again. Jose Was great in helping me get into my Mustang.
Amazing experience at Ron Tonkin Kia of Gladstone. I just purchased my new Telluride and couldn’t be happier. Donovan went above and beyond by delivering it to me the same day, and sales manager Rebecca made the whole process smooth and stress-free. Highly recommend!!
Excellent experience, Christian was courteous and efficient. On a busy day he managed to have the problem evaluated and corrected. Vehicle was fixed in one day. Thank you.
Had a great experience with Jacob at Ron Tonkin Kia buying a new electric vehicle. We already knew what we wanted going into the appt, but we are also newbies to the car purchasing process, and we found Jacob and team to be super helpful, accommodating, and fair throughout the entire efficient process!
Everyone gave the impression that they were interested in serving you. Great communication skills from the valet who met me at the service entrance to the service manager. The original work got completed and I left with a plan of action for the next visit.
Makayla who works at Ron Tonkin Kia, her service is great. 😊
Appreciated my time and make the process smooth and simple. One piece of advice is to get rid of the AI text response. If you want information about a car there, pick up the phone and talk to staff. The staff were all friendly and wonderful.
Super nice people here. Definitely pricy but maybe that’s everywhere now given the state of things. Jennifer is awesome!
We purchased are KIA here and it was a good experience. The Service Dept has been very good, friendly, and efficient. I would recommend them!
I interacted directly with Makalya through my whole process. She updated me quickly with info and gave me a quote first thing in the morning! The work was done and she was available when I got there late to help me finalize the process! She was very friendly and knowledgeable, made my car breakdown less stressful. I highly recommend Ron Tonkin Kia if all of their employees are as amazing as Makayla!
This dealership has good customer service. Very friendly and helpful. I appreciate how I was greeted when I arrived. I wasn't kept waiting.
professional, knowledgable and respectful. Another great job!!
Jennifer turned our out-of-town nightmare transmission break down in the middle of a trip from WA to CA at the beginning of Thanksgiving week into the very best of car service experiences. She was easy to get in touch with about the ongoing repair status at all times, made it possible to have a replacement transmission approved as soon as possible, and had the parts ordered and labor done by the end of the week when we traveled back through avoiding our having to wait for weeks, then make a separate overnight trip there and back later to pick up ... Read More DealerRater - Dec 1, 2025
Great experience all around, Jacob was very informative and great to work with!
Always there and always ready to help.And always come through. Everyone is extremely professional and courteous
I have only had positive encounters with everyone I have dealt with at Ron Tonkin Kia in Milwaukee OR Always so professional and extremely courteous. Rating them 10+
Jeanette Newell and Geoff Walker were both helpful and informative. Thank you!
Jared was amazing and he took good care of us and got us into the car we wanted.
My first oil change, was quick and easy, the service advisor Christian was super helpful. They finished when they said they would and there were no surprises
Incredible, heart and soul, kind of Dealership!! I have now purchased 2 brand new cars and had service and TLC on Both purchases since 2010!!!Jennifer and Christian in service and Jacob Linn and his Awesome boss Greg Batiste and Gregg Whiteaker in Gladstone Ron Tonkin Kia. Top notch, Sales and service!! Thank you all so much!!! EXTRAORDINARY!!!🙏♥️🙏 Marcee
Did most of my pricing online. Very convenient. Jared and Jacob were great. Jacob spent over an hour helping us download the Kia App and explaining the tech to is. He also checked in the next day to see if we had any questions. And also emailed us a link to a ton of Kia instructional videos on Kia YouTube. It’s only been a day, but we’re happy with our car.
The staff are very friendly. Confusing dropping the car off with very long line of cars for service and had to wait for about 15 minutes until someone came out and gave me directions on what to do. Parking lot was very crowded. The price for service was very good. I was given a loaner car which was nice. Service was complete in about three hours. Only the front seats were vacuumed out and not back seats or back of car. The car was not washed after service, but I was given a coupon for a local car wash.
Great service and got in right away!
Exceptional experience with this dealership and their willingness to help with every aspect of my purchasing experience! Steve went above and beyond to assist me with my unique situation and delivered nothing but the absolute best experience with my out of state purchase here at Ron Tonkin Kia. Would 100% recommend them to any of my friends and other military peers. Thanks again to Steve and everyone involve with my process!
Our salesman, Jared, was awesome. He represents the perfect auto salesman! He knew all about the car we purchased and facilitated the sale in a positive manner.
I loved working with Donavon I had very limited days to look at cars I wanted to trade in Donovan was patient and kind and made sure I got the deal I wanted I bought a 2024 Kia seltos and I feel I got a good deal Thank you Donovan I also loved the lady that did the finance sweet and funny and made the cost of my arm and leg well worth it lol A very good experience well done
I bought my car here in 2023 and have taken it in regularly since. Every time I go in and have Jennifer help me, I’m left in almost tears and she constantly makes me feel dumb, pressures me into services, and threatens my warranty if I don’t get them. I never have this issue with the other reps. She talks down to me, makes me feel incompetent, and talks to me very rude. I am a loyal customer and should not have to deal with this. I have worked in customer service my entire adult life and am kind ... Read More DealerRater - Sep 4, 2025
Our experience at Ron Tonkin was excellent. Tyler was expedient in responses and he was very thorough at answering every question. We love our new Carnival and the no pressure experience we received from this dealership.
Tyler helping me out today!!! And very chill and very nice guy. No pressure or push and rush us at all!! And we asked so many questions. He very patient and very helpful for real.
They did do a “mandatory upsell” of a car perk that I didn’t want when I bought the car, which I consider to be an unethical practice, but other than that, things have been OK. Interaction with their service department has been good so far. Salespeople have been friendly and knowledgeable.
Very kind and helpful staff. Made buying a car less stressful . Fair price after looking at other dealerships
Good customer service, polite, helpful,great attitude. Pretty smooth transaction. Easy to work with . Good job well done!
Always friendly, great service, great selection of new and used vehicles. You feel comfortable just walking in
Smooth process, Jose and Jacob stayed in contact and answered any questions I had. Would buy a car from there again!
Accommodating to the customers needs. Friendly and hospitable. Quick and efficient in moving through the sales process. Attention to detail in closing the sale. Overall positive experience.
The service was great everyone was nice and friendly I will recommend the dealership to my friends and family
Great experience! Makayla did an awesome job of letting me know what i should expect as far as the service went, and kept me updated and informed throughout the entire appointment. She made sure I was comfortable and felt taken care of. What an asset you have in her!! It's also so nice to be remembered by Christian every time I'm there. I will definitely recommend Ron Tonkin for their stellar service and outstanding customer service!
My husband takes it in, he said the lounge is comfortable, the coffee is good & the bathrooms are nice.
Tyler Quinn was knowledgeable, personable, thorough and friendly. He made for a no pressure, pleasant transaction. Nice change to leave a car dealership without feeling beat up! Thanks Tyler!
She was very helpful and pleasant in helping me with my questions and service about the service of my car
Brought my KIA Niro in for semi annual oil change. Was greeted very warmly by Makayla. Told work would take about an hour and explained clearly what the charge would be. Car was ready in less than an hour. Makayla finished the paperwork and I was all set to go. Very good experience. Felt like everything was done very professionally.
I just wanted to come on here and say thank you to Jennifer Lopez in service. She was so nice on the phone when I called in. My son had just passed away and she was so caring on the phone and I even came in on his birthday and she remembered when I came in and that really went a long ways with me. I will be back to see see her again. Thank you Jennifer
I just wanted to come on here and say thank you to Jennifer Lopez in service. She was so nice on the phone when I called in. My son had just passed away and she was so caring on the phone and I even came in on his birthday and she remembered when I came in and that really went a long ways with me. I will be back to see see her again. Thank you Jennifer
Having to find a new vehicle unexpectedly was giving me quite the anxiety until I reached out to RTK…I started the process on a Thursday and the next day stopped in to view my vehicle of choice, take it for a spin and was home within the hour. Hands down recommend to all!
Very nice people. Comfortable place to hang out. Love the coffee machine. Nice and clean
The personnel is very accommodating and kind. Service department is upfront about costs and knowledgeable, and services are timely.
Sales staff was very helpful and busy. Tyler was great ! My only negative was the showroom was rather unkempt!
Arrived early for appointment. Was greeted by Makayla at service desk. Very helpful ant courteous. Mikaela listened to my concerns and addressed them all. I was very pleased with the service and kind reception by Makayla.
They promptly fixed my issue with my check engine light on my 2023 Kia Niro. They also took pictures and offered me additional maintenance, but were not pushy when I denied some additional parts. Staff is always very friendly and communicates well throughout all of my service appts there.
I felt like a valued customer during my entire experience. Everyone was nice and friendly and personable. Best car buying experience of my life so far. I'd definitely buy another vehicle from here.
I was able to get a same day appointment for some Soul recall service and they were right on time, finished quickly, and followed up on some additional questions & concerns we had. Great job Christian and Service Team! Highly recommended.
They were quick and friendly when purchasing, but there are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 charge credits with my purchase, but I didn't receive the code for them. I followed up and they indicated that they were working on finding out the issue. I mistakenly filled out the survey, and from then on they stopped responding to me. I texted a couple of times to follow up, no response. I then called to find out what was ... Read More DealerRater - Feb 28, 2025
Service was helpful and they successfully coordinated a repair of my car. My service representative was awesome. She was direct and knowledgeable. I experienced a great effort to provide me good service in my situation.
Best car buying experience I've ever had. Everyone very knowledgeable making it a quick and easy process
I had an amazing experience at Ron Tonkin Kia. All of the staff were exceptionally welcoming and helpful for my first solo car purchase. I felt very taken care of. Greg ansked me great questions anbout my finance goals to set me up with the right vehicle. Aimen in sales was amazing in helping me find a vehicle i loved. All my questions were carefully answered and i felt really grateful and happy at the end of my purchase. 10/10 recommend going here for your next car purchase, their staff takes care of you and makes sure you leave with the ... Read More DealerRater - Feb 23, 2025
I had an amazing experience at Ron Tonkin Kia. All of the staff were exceptionally welcoming and helpful for my first solo car purchase. I felt very taken care of. Greg ansked me great questions anbout my finance goals to set me up with the right vehicle. Aimen in sales was amazing in helping me find a vehicle i loved. All my questions were carefully answered and i felt really grateful and happy at the end of my purchase. 10/10 recommend going here for your next car purchase, their staff takes care of you and makes sure you leave with the ... Read More Facebook - Feb 22, 2025
Im very happy with my new car thank you Jose for you help me is good
“Great service! He was helpful, informative, and truly cares about the well-being of customers.”
Jennifer is an incredible asset to Ron Tonkin Kia! Knowledgeable, personable and is always looking at workability with clients in all aspects of service and customer care! Thank you so much, Jennifer Lopez! Marcee and Larry Hammang
Very well organized and professional, kept me informed and comfortable. Decent facilities for rest rooms. Sometimes there was a lot of noise in waiting room and music was awfull!
My Service Makayla did such a great job helping me getting my Sorento serviced. Makayla has excellent customer service
I recommend Ron Tonkin KIA with reservations. I bought my Niro EV there in 2019 and have had a good experience with only yearly service checks. This time, more service was recommended based on age of the car and mileage. I was told to expect 2-2.5 hr wait. Ended up taking 3.5 hr. I would expect someone keeping me updated, especially if going that long. When I started asking, was told 3 times it was almost done. I had an appt to get to. I recommend better communication with people in the waiting area.
The sales and other staff were very friendly and professional. The terrible experience stemmed from the price negotiation, as it often does. I had a platinum Ford Expedition in good condition and I knew from market research it would probably sell at a dealership for in the low $20,000s. I am pragmatic and understand the let need to make a profit so I was hoping to get $18,000. They came back with $12,000 and I was astounded. I finally got them up to $14,000 but could not hold out as I had my 5 children there and we needed the vehicle and they said ... Read More DealerRater - Dec 6, 2024
sales person Tyler was verry nice. The finance person not verry pleasant we were paying cash.
We had a great experience buying our new car with Tyler at Ron Tonkin Kia in Gladstone. Tyler was very knowledgeable about the features of the car and was able to answer any questions we had. We never felt pressured in any way. He quickly helped us into the car we were interested in for a test drive. It did not take long at all to get the cost numbers from Rebecca. We never had to sit around waiting for long periods of time, and were not passed off to other people. They did not have the particular color we ... Read More Facebook - Nov 25, 2024
Great sales staff. Easy to work with and very polite and professional.
Had a good experience with staff and auto technicians.Felt great about my visit on this day.
I just recently bought a Subaru Outback from this dealership and I am very satisfied with the car and the service. Tomas was knowledgeable, professional and kind.
Jared was amazing so helpful and not pushy at all. The financial manager was awesome also
Great service and Jennifer was great explaining what service I needed to have for my car.
Here’s a revised version: Tyler was great and helped me upgrade my K5. Although the financial manager was a bit pushy and seemed to rush the purchasing process, she was still helpful. Both of them were nice and provided great customer service!
Jacob did a great job showing us a few cars we wanted to see and we were able to close the deal on one. He made the purchase process quick and easy.
Jennifer Lopez was awesome in scheduling and handling my first oil change. Highly recommend her and the dealership.
I LOVE my KIA. I bought it brand new at RT Kia in Gladstone in 2012 and have had zero problems with it. Regular oil changes and brakes is IT for over 100K miles! Had to go in for a recall of some fuse or something. Great service. Jennifer Moran Lopez was friendly and professional and courteous. When things quieted down after the morning "rush" I had a chance to watch Christian interact with an elderly customer and he was so kind to her. All was great and worth driving over 35 miles to have this simple recall taken care ... Read More DealerRater - Sep 26, 2024
I've been happy with service here. Bought my 2022 Sportage in 2021 from Gladstone Kia
Christian was absolutely the best! This was my first visit to this dealership and my car service was handled quickly and courteously.
Worst service I have had in a long time. Service Advisor Jennifer Moran Lopez does not belong in Customer Service. She is rude, and not a good representative for Ron Tonkin KIA. All around service was horrible. I was told my car would be done by 3-4 no call I am now without a car this evening. I am so mad and disappointed.
My
2019 KIA Forte was taken to this dealership for repairs after I purchased it from a different dealership. They had the vehicle for about two weeks. The day after the car was returned to the dealership that I purchased it, I picked the car up. I left that dealership and stopped at a local restaurant and noticed the driver door handle lock cover was missing, later found in the car. I also noticed that the key fob was not working and that the servicing service department installed the anti theft software for this vehicle. I also observed the low tire ... Read More DealerRater - Aug 19, 2024
